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SpoonDrawer Media Group, Ltd., conducting business in Cuyahoga County, Ohio.  A PDF version of this Legal Terms and Conditions page is available.


Professional Services


SpoonDrawer Media Group offers professional services for web development, video production and distribution.


a.)  Professional services include, but are not limited to, all forms for consulting, web development, video production, including on location video shoots, editing, graphic design, project management, installation, implementation, training, programming, maintenance and reporting.


b.)  Each work assignment will generally be in the form of a Project Proposal.  This Proposal will describe the work to be performed, the period within which the work is to be completed and the amount and method of payment therefore. Nothing in this paragraph shall prevent Client from verbally authorizing SpoonDrawer Media to undertake work on Client’s behalf without a Written Project Proposal.


c.)  SpoonDrawer Media will render status reports to Client as to the progress of any Project when and as requested by Client. All time required to prepare and discuss said reports shall be billed and paid by Client.


d.)  Because SpoonDrawer Media cannot serve a client under terms and conditions that might impair objectivity, independence or integrity, SpoonDrawer Media  reserves the right to withdraw from the assignment if conditions develop to interfere with the successful completion of the engagement.





a.) Professional Services for each assignment will be billed to Client as incurred unless otherwise agreed to in writing and accepted by both parties. Professional time will be billed at the standard hourly rate agreed upon with the Client unless otherwise agreed to within the Project Proposal. Client will be billed for all time spent on Client's behalf.  This includes time at Client's site(s), office time spent on Client's behalf, including, but not limited to, research, support, and travel time.  Professional fees are charged in quarter-hour increments, with a minimum of 15 minutes.  Rates are subject to change without notice. b.) Emergency services are billed at 150% of the normal billable rate.  There is a 2 hour minimum charge for any emergency service.  Any required travel will be charged at the emergency rate.  Emergency services include any work needing to be performed outside normal SpoonDrawer Media business hours, which are currently Monday through Friday from 9:00am to 6:00pm, EST.  Emergency services also include any work requiring a SpoonDrawer Media employee to leave a previously scheduled job. c.) All travel and lodging expenses (food, board, transportation, etc) incurred by SpoonDrawer Media will be charged separately to Client. Travel time is billed at 75% of the normal billable rate. d.) All out of pocket expenses associated with travel other than normal personal auto use will be charged separately to Client. Expenses of this type include, but are not limited to transportation, parking and tolls, automobile rental, lodging and meals, and related expenses. e.) Any taxes or fees, which SpoonDrawer Media may be required to pay or collect, will be charged to the Client.



Payment Terms


a.) A deposit is due at the time of the Project is ordered.  The deposit amount varies and will be based on the Project Due Date as well as the length of projected time for the Project to reach completion. If the Project is expected to be completed within 14 days of the initial order, payment is due in full at time the Project is ordered. b.) The remaining balance of a Project is due upon First Review of the Project.  If changes are made to a project that are outside of the scope of the Project, SpoonDrawer Media will invoice the client separately and payment is due prior to the delivery of the project. c.) Any equipment that must be ordered for a Project including, but not limited to, lighting, audio equipment, production equipment, etc, will be billed to the Client. d.) For the Monthly Video Club, streaming video platform, upon ordering the service, Client agrees to a monthly fee based on the product purchased, and that there will be monthly recurring charged billed to the card that was provided upon ordering the subscription.  A paid invoice will be emailed to the client after payment has been received.  Clients with declined credit cards will be contacted immediately and are expected to provide a replacement credit card on file with SpoonDrawer Media.  SpoonDrawer Media makes every attempt to contact client regarding the delinquent credit card.  After 30 days, if the Client and does respond, Digital Design reserves the right to stop transmission of the videos in their player until the outstanding subscription invoice is current.


e.) SpoonDrawer Media reserves the right to not begin any Project or reserve any date or time without a guaranteed financial deposit committing to a Project or any other type of Professional Service.





a.) SpoonDrawer Media holds all copyrights for any video project produced.  Client agrees that any video project produced cannot be re-edited and any video clips or images may not be used in another project without written consent of SpoonDrawer Media Group, Ltd.


b.) Unless explicitly agreed upon in writing by the Client at the time of an original production, any images or video clips supplied by a client to SpoonDrawer Media can be used by SpoonDrawer Media in future video projects without the written consent of the client. c.) No project may be reproduced or distributed without the written consent of SpoonDrawer Media Group, Ltd.





a.) SpoonDrawer Media shall not be liable for any loss or damage suffered by the Client, resulting directly or indirectly, from or through, or arise out of any delay in delivering any service, Project or other products, or resulting directly or indirectly from or through delay arising out of any of the following:  fire, flood, strike, accident, civil commotion, riot or war, shortage of labor, fuel, materials or supplies, regulations, priorities, orders or embargoes imposed by any civil or military government, or any other cause or causes (whether or not similar to the foregoing) beyond the absolute control of SpoonDrawer Media Group, Ltd.



Cancellation, Alteration or Delay Requested by Client


a.) Requests by the Client to cancel or alter any agreed upon Professional Service or Project must be made in writing.  Acceptance to be effective must be in writing. Request for cancellation of any video project where any amount of work such as, but not limited to, editing, scriptwriting voiceover narration, or purchases or rental of any additional equipment or images, clips, etc, are the responsibility of the Client.


b.) Requests for cancellation of the monthly subscription service must be made in writing. Cancellations must be made prior to a new billing cycle and will be effective immediately.  SpoonDrawer Media will cut transmission of the video delivery to the Client. SpoonDrawer Media will not retroactively cancel or refund any monies because of, but not limited to, a Client, or any agent of Client, including but not limited to, their web designer or developer or third party web hosting company, not adding the video product embed code to their website in a timely manner.


c.)  Requests for cancellation of a website product must be made in writing. Requests for refunds of a deposit after the site has been started will not be honored. Most sites are started within 24 hours of the deposit being received. The foundation for the site is ordered and the background development starts within 24 hours of receiving the deposit.

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